‘Meekosam’, a portal for people to report grievances, problems and give suggestions, was launched by Andhra Pradesh Chief Minister N. Chandrababu Naidu.
Photographs and documents relating to the grievances/suggestions could also be posted, according to an official release here.
The portal, https://www.meekosam.ap.gov.in/ will record grievance based on Aadhar number. The person who posted grievance or suggestion could also track the progress of his/her application. An acknowledgment will be received via SMS/ e-mail once a grievance is registered. Meekosam also provides an option to classify complaints.
The release said the grievance will be registered, tracked and forwarded to the department concerned. It will be escalated to higher authorities if the grievance is not addressed within a certain time-frame. The status of the grievance could also be tracked through a toll-free number 1100/1800-425-4440.
A Call Centre has been set up to register and provide information on the status of grievance applications.
Speaking on e-Governance initiatives in the State, the Chief Minister set June 2015 as the deadline for drafting an action plan for implementing e-Governance.
Information Technology Minister Palle Raghunath Reddy, IT Advisor J. Satyanarayana, and Advisor (Communications) Dr. Parakala Prabhakar were among those present.
